By Mik Kersten My career has been dedicated to understanding and improving how large-scale software is built. I spent...
Posted on 12/15/2018
Deploying Electronic Data Interchange (EDI) can deliver long-term advantages but the implementation process is ripe of challenges....
Posted on 04/26/2018
Dan Burkland is president of Five9, a provider of cloud contact center software. In this exclusive interview with CRM...
Posted on 02/12/2018
Enterprise-level marketing automation platform provider Salesfusion has launched version 12 of its automated marketing solution.CRM...
Posted on 01/29/2018
B2B marketers who engage in demand generation and account-based marketing (ABM) face the difficult task of accurately targeting...
Posted on 09/15/2017
![How businesses and their contact centers are failing customers [INFOGRAPHIC]](/uploads/news-pictures-thumbnails/790-basingstoke-blog-post-image-20170906061302.jpg "How businesses and their contact centers are failing customers [INFOGRAPHIC]")
NewVoiceMedia released new research this week revealing that many US businesses lack the contact center capabilities to...
Posted on 09/06/2017
The data presented in this recent Algoworks infographic suggests that many businesses are just now buying their first CRM...
Posted on 08/26/2017
Mobile and social technology have made customers more powerful than ever before. They have instant access to information...
Posted on 08/10/2017
A recent Capgemini consumer survey found that eighty percent of participants said they would pay more for a better customer...
Posted on 07/08/2017
